FAQ

WHERE IS YOUR STORE LOCATED?

Our home base is in New Jersey, U.S.A.

WHERE DO YOU SHIP FROM?

We are located in the USA where most of our products will ship from with just a few items that may ship from an international distributor.

WHAT COUNTRIES DO YOU SHIP TO?

Primarily we ship to the contiguous United States.  Please note we do not ship to P.O. Boxes, Military APO's, or FPO Addresses.  We are also not responsible for incorrect or undeliverable addresses.

WHEN WILL MY ORDER BE PROCESSED?

Orders are processed within two business days.  Orders received over the weekend or on a holiday are processed on the next business day. We do not process orders on holidays or on weekends.

HOW ARE ORDERS SHIPPED?

From our local distributors we mainly utilize the United States Postal Service, FedEx and UPS.  For some orders arriving from an international fulfillment center we may utilize DHL and/or Epacket.

WHAT IS EPACKET?

ePacket is a shipping option for packages that may be delivering from any  of our international suppliers to our customers in the United States.  The USPS treats these packages like first-class mail once they arrive in the United States.  Packages shipped using ePacket service have barcode labels that the USPS can read and track.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Depending on where you live and where the order is shipping from, delivery times will vary especially during peak times.  We are not responsible for carrier service transit times. Most items shipping from within the United States will arrive within five to seven business days.  Delivery times for packages that ship directly from international suppliers may be longer.  Custom orders will have a longer lead time.  Average delivery time can be up ten business days.  Please feel free to contact us by email for delivery status.

WHY DIDN’T I RECEIVE MY ENTIRE ORDER?

We do not offer combined shipping.  Some Items may ship separately.  For order status please contact us by email.

MY ORDER DID NOT ARRIVE.

Please note delivery times will vary since we do not offer combined shipping for all items in our catalog.  Custom orders will also require a longer lead time.  Average delivery time for custom order is up to ten business days.  We are also not responsible for carrier delays due to unforeseen occurrences.  If your order has not arrived please feel free to contact us by email with your order number for a delivery timeline and we will be happy to check into it for you.

HOW DO I RETURN AN ITEM?

Please review our Return/Refund Policy.  Note we want to ensure our customers are properly credited so we do not accept returns without a Returns Material Authorization (RMA).  Please contact us at returns@kindersuite.com to initiate a return.  Refunds will not be made on unauthorized returns.

HOW CAN I CHANGE OR CANCEL MY ORDER?

Please contact us by email and our team will be glad to provide assistance. Note for orders that has been fulfilled and marked as shipped, we will not be able to make any changes or cancellations.

CUSTOM FEES

By placing an order with KinderSuite.com you are consenting to payment of any custom fees and duties for international orders that are shipped to your country of origin by KinderSuite. We are also not responsible for any custom fees on orders items that ship from any of our international suppliers from overseas.

WILL I BE CHARGED SALES TAX?

Sales tax is charged to orders that ship to the following States: New Jersey

IS YOUR STORE SECURE?

All orders placed on KinderSuite are secure and encrypted. We do not share or sell customer information. Please refer to our Privacy Policy for more information.

WHAT IS THE BEST WAY TO CONTACT YOU?

Customer Service can be reached at customerservice@kindersuite.com.