FAQ

WHERE IS YOUR STORE LOCATED?

Our home base is in New Jersey, U.S.A.

WHERE DO YOU SHIP FROM?

Although our company is located in the USA we use a variety of international suppliers so our products will ship from our suppliers overseas as well as from local distributors.

WHAT COUNTRIES DO YOU SHIP TO?

Primarily we ship to USA and Canada however we are looking to include international deliveries.  To see if we can ship to your country, please feel free to contact our customer service team.

HOW DO I KNOW IF YOU RECEIVED MY ORDER?

After an order has been placed you will receive an email with the order summary and order confirmation number.

WHEN WILL MY ORDER BE PROCESSED?

Orders are processed within 2 business days. Orders received over the weekend or on a holiday are processed on the next business day. We do not process orders on holidays or on weekends.

HOW ARE ORDERS SHIPPED?

From our local distributors we utilize the United States Postal Service and UPS. To ensure faster delivery times for orders shipping from our international suppliers, we utilize ePacket for all orders shipping to the United States and Canada.

WHAT IS EPACKET?

ePacket is a shipping option for packages delivering from international countries to customers in the United States and Canada. The USPS treats these packages like first-class mail once they arrive in the United States. Packages shipped using ePacket service have barcode labels that the USPS can read and track.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Depending on where you live and where the order is shipping from, delivery times will vary. All items shipping from within the United States will arrive within 3 - 7 business days. Delivery times for packages that ship directly from our international suppliers will range between 15 to 20 business days and up to 45 days. Please feel free to contact us by email for delivery status.

WHY DIDN’T I RECEIVE MY ENTIRE ORDER?

We use multiple suppliers so items will ship separately. For order status please contact us by email.

MY ORDER DID NOT ARRIVE.

Please note delivery times will vary.Note for orders that ship from our international suppliers, please allow 15 to 20 business days for delivery. If your order has not arrived within this time then please contact us by email with your order number and we will be happy to check into it for you.

HOW DO I RETURN AN ITEM?

Please review our Return/Refund Policy. Note we want to ensure our customers are properly credited so we do not accept returns without a Returns Material Authorization (RMA). Please contact us at returns@kindersuite.com to initiate a return.  Refunds will not be made on unauthorized returns.

HOW CAN I CHANGE OR CANCEL MY ORDER?

Please contact us by email and and our team will be glad to provide assistance. Note for orders that has been fulfilled and marked as shipped, we will not be able to make any changes or cancellations.

CUSTOM FEES

By placing an order with KinderSuite.com you are consenting to payment of any custom fees on orders that arrive to your country of origin from any of our international suppliers. We are not responsible for any custom fees for items that arrive from overseas.

WILL I BE CHARGED SALES TAX?

Sales tax is charged to orders that ship to the following States: NJ

IS YOUR STORE SECURE?

All orders placed on KinderSuite are secure and encrypted. We do not share or sell customer information. Please refer to our Privacy Policy for more information.

WHAT IS THE BEST WAY TO CONTACT YOU?

Customer Service can be reached at customerservice@kindersuite.com.